Stanford University Roadside Assistance Protocol

ARI Roadside Assistance

  • Technicians are available 24/7/365 @ 1-800-CAR-CARE.
  • ARI will ensure driver safety and arrange a tow for the disabled vehicle to preferred or local vendor.
  • For replacement transportation, please refer to your fleet manager.

When contacting ARI, please have the following details available:

  • Client Code 5GU6 & Stanford University Vehicle Number (on front & back of vehicle),
  • Current odometer reading,
  • Vehicle location: city, state, street address & cross street,
  • Name & cell phone number.

Safety Precautions:

  • Location: If you or the vehicle are in an unsafe location such as a freeway or other fast-moving traffic, stay in the vehicle, turn on the emergency flashers & call 911 first.
  • Leaking fluids: If gasoline, move safely away from the vehicle first & then call 911.
  • If safe to do so, remain with the vehicle until service arrives.

Once issue is addressed:

  • Contact your departmental fleet manager to share the details of the issue.